
é£ãã詊éšããã¹ããŠãããããªããå ¬èªäŒèšå£«ãç£æ»æ³äººã§åãã ããŠã¿ããã®ã®ãæ®æ¥ãšäŒæ¥åºå€ãå€ãããŠèªåã®æéããŸã£ããåããªããä»äºããã¹ãèš±ããããã¹ãã¬ã¹ã§ããéçã
å ¬èªäŒèšå£«ã®ä»äºãæ¿åã§ããçç±ãšãæ®æ¥ãå°ãªãã®è³æ Œã掻ãããŠåããããããã®è»¢è·å ã«ã€ããŠãŸãšããŸããã幎åããŠã³ãåé¿ããç§èš£ã玹ä»ããŠããŸãã®ã§ãã¯ãŒã¯ã©ã€ããã©ã³ã¹ãåªå ãã転è·ãèããŠãã人ã¯åèã«ããŠãã ããã
é«ãé£æåºŠãä¹ãè¶ããéžã°ããå ¬èªäŒèšå£«ïŒãªã®ã«çŸå®ã¯åè¡å¯žåïŒ
æ¿åã®çç±â äžç©ã¿ãé·ã
å ¬èªäŒèšå£«ã®ä»äºã¯è³æ Œãåãã®ã倧å€ã§ãããåæ ŒåŸã®äžç©ã¿æéãé·ãããšã§ãæåã§ããç£æ»æ³äººã§ã¯ã¹ã¿ãããšããŠèšå€§ãªéåãæ®æ¥ããªããããªãããšããã£ãªã¢ã®ã¹ã¿ãŒããšãªããŸããä»äºãã©ããªã«å€ããŠããã¹ã¯èš±ããããåºäžã®ããã«ã¯ã©ããªäžåžãšãäžæãä»ãåãããšãæ±ããããã®ã§ãã¹ãã¬ã¹ã«èãåããå¿èº«ã®å¥åº·ãæãã人ãããããããŸãã
æ¿åã®çç±â¡äŒèšãœããã®å°é
å ¬èªäŒèšå£«ã®ä»äºãå¢ããçç±ã«ã¯ç¡æã®ã¯ã©ãŠãäŒèšãœããã®å°é ãèæ¯ã«ãããŸããäŒèšåŠçã®ã«ãŒãã£ã³ã¯ãŒã¯ãèªååãããœãããåºåã£ãããšã«ãã£ãŠãäŒæ¥ã®å ¬èªäŒèšå£«ãžã®äŸå床ã¯å€§ããäžããåŸåã«ãããŸãã
æ§ã ãªã¯ã©ãŠãäŒèšãœããã玹ä»ããŠãããµã€ã
顧客ãã€ãªããšããããã«çšåé¡§åæã®å€äžããæ±ºããç£æ»æ³äººãå€ããåãå ±é ¬ãåŸãããã«ä»¥åããå€ãã®ä»äºãããªãããšãå ¬èªäŒèšå£«ã«æ±ããããããã«ãªããŸããã
æ¿åã®çç±â¢å€§æç£æ»æ³äººäžç¥¥äºã®åœ±é¿
ç£æ»æ³äººãåãããã¡ãŒãž
å ¬èªäŒèšå£«ã®æ¿åã«è¿œãæã¡ããããã®ã¯ããªãªã³ãã¹ãæ±èã®äžæ£äŒèšåŠçåé¡ã§ããã倧æã®ç£æ»æ³äººãé¢äžããŠãããããç£æ»æ³äººãå ¬èªäŒèšå£«ã«äžéããå³ãããã§ãã¯ã®ç®ãåããããããã«ãªããŸããã
æ·±å»ãªå ¬èªäŒèšå£«äžè¶³
éèåºã®æå°ã®å ãäŒèšåŠçã®æç¶ãã¯å³å¯ã«ãªãä»äºéã¯å€§å¹ ã«å¢ããã®ã«ãäŒèšå£«ã®ã€ã¡ãŒãžããŠã³ã®åœ±é¿ã§åªç§ãªäººæãå ¬èªäŒèšå£«ãç®æããªããªããè³æ Œè©Šéšåæ Œè ã¯æžå°ããæ·±å»ãªäººæäžè¶³ãç¶ããŠããŸãã
ãã¯ãæ¯åå®¶åºã»ã»ã»VERYçæ®ããã«æ§ãã劻ã«ãæªæ ãã€ãããæ¥ã
åŽåç°å¢ã®æªããå®¶åºå åé¡ã«çºå±
ç¹å¿æã ãã§ãªãæ ¢æ§çãªæ®æ¥ãäŒæ¥åºå€ã®ããç²åŽããŠããã®ã¯ãå ¬èªäŒèšå£«æ¬äººã ãã§ã¯ãããŸãããæ¯æ¥åž°ããæ·±å€ã«ãªã倫ã«é Œãããšãã§ãããå®¶äºãšè²å ãã¯ã³ãªãã§ããªããªããã°ãããªãå ¬èªäŒèšå£«ã®åŠ»ã®è² æ ãèŠéãããŸãããç£æ»æ³äººã®åŽåç°å¢ã®æªãããå¥å± ãé¢å©ãšãã£ãå®¶åºå åé¡ã«çºå±ããã±ãŒã¹ãå€ãã®ãçŸç¶ã§ãã
幎åã®ããŒããé£ãã
ã©ããªã«å¿ãããŠãä»äºã«èŠåãé«ã幎åãããããŠãããããç£æ»æ³äººã¯ãããŸã§ç€ŸäŒçã¹ããŒã¿ã¹ã®é«ã人æ°ã®å°±è·å ãšã¿ãªãããŠããŸããã
ã§ãã2006幎詊éšå¶åºŠãå€§å¹ ã«ç°¡çŽ åãããæã«äžæçã«å ¬èªäŒèšå£«ãæ¥å¢ãããããéèåºã¯åæ Œè æ°ãçµããç£æ»æ³äººã®çµŠäžåæžã«ãµã¿ãããŸãããå ¬èªäŒèšå£«ã®åæ Œè ãæ¿æžããçŸåšã人å¡äžè¶³ã»ä»äºã®ç ©éåã»çµŠäžãã€ãã¹ãšããäžéèŠã«ã¿ãŸãããå ¬èªäŒèšå£«ã®ç£æ»æ³äººä»¥å€ã®åãæ¹ãèŠåºãåããé¡èãšãªã£ãŠããŸãã
å ¬èªäŒèšå£«ãè³æ Œã掻ãããæ®æ¥ãªãã®è·å Žãšã¯ïŒ
ç¬ç«ããã°èªåã®ããŒã¹ã§ä»äºã§ããïŒ
èªå® 鿥ã§ãã©ã€ããŒããšä»äºãæ··å
æ®æ¥ã®å€ãã«ç²ããå ¬èªäŒèšå£«ãç®æããã¡ãªã®ãç¬ç«éæ¥ã§ãããå€ãã®å ¬èªäŒèšå£«ãçµè²»ã®åé¡ããèªå® 鿥ããã®ã¹ã¿ãŒãããèªå® è¿ãã®ã¬ã³ã¿ã«ãªãã£ã¹ããã®ã¹ã¿ãŒãã«ãªããã¡ã§ããçµæãã©ã€ããŒããšä»äºãæ··åããã¡ã«ãªãåŸåããããŸãã
顧客ç²åŸãªã©ã®å¶æ¥ã«æéãåããã
ç¬ç«éæ¥ããããšé¡§å®¢ã®ç²åŸã®ããã®å¶æ¥ãä»äºã®å€§ããªå²åãå ããŸããèªåã®ããŒã¹ã§ä»äºãã§ããåé¢ãæ°èŠéæã®å¶æ¥ããé¡§å®¢ã®æ¥åŸ ã«æéããšãããããšãå€ããªããŸãããã®ããã¯ãŒã¯ã©ã€ããã©ã³ã¹ãç£æ»æ³äººæä»£ãã厩ãããªã¹ã¯ã倧ãããªããŸãã
ç°æ¥çš®ã ãè³æ Œã掻ãããäŒèšãœããäŒæ¥ãžã®è»¢è·
äŒèšãœããäŒæ¥ã§æŽ»èºããå ¬èªäŒèšå£«
å ¬èªäŒèšå£«ã掻èºã§ããæ®æ¥ã®å°ãªã転è·å ã«ã¯äžè¬äŒæ¥ããããããŸããèŠåŽããŠãšã£ãè³æ Œã掻ãããä»äºã§ããŠããŒã¯ãªãã®ã«äŒèšãœããäŒæ¥ãžã®è»¢è·ãšããéžæè¢ããããŸãã
äŒèšãœããäŒæ¥ã¯ç¹å¿æãç£æ»æ³äººæä»£ãšéãªããŸãããç£æ»ã«çŽæ¥æºããããã§ã¯ãªãã®ã§æ®æ¥ã¯è»œæžãããŸããã¯ã©ãŠãç³»ã®äŒæ¥ã¯ç¡é§ãçããèªååã§ããããšã¯èªååãããªã©ã®æèãæµžéããŠããã®ã§ãäžåžãæ®ã£ãŠããããèªåã¯ä»äºããªãã®ã«æ®æ¥ããšãã£ããããã¿ããè§£æŸãããŸãã
äŒèšãœããäŒæ¥è»¢è·ã®ãªã¹ã¯
äŒèšãœããäŒæ¥ãžã®è»¢è·ã¯ãå ¬èªäŒèšå£«ã®è³æ Œããã€ã¬ã¯ãã«çãããçŸå Žã§ããããããããŸããã§ããå ¬èªäŒèšå£«ã®åéãåžžã«ããããã§ã¯ãªããæ±äººããã£ãŠããšã³ãžãã¢çµéšè ãåªå ã§æ¡çšãããå¯èœæ§ãé«ããªããŸãããŸã幎åãç£æ»æ³äººæä»£ããå€§å¹ ã«äžããå¯èœæ§ããããŸãã
äžè¬äŒæ¥ã®çµçè·ã¯å€§æè¿ïŒã§ã幎åã¯ã»ã»ã»
äŒæ¥ããæè¿ãããå ¬èªäŒèšå£«
äžè¬äŒæ¥ã®çµçè·ã§ãç£æ»çµéšã®ããå ¬èªäŒèšå£«ã¯éåžžã«æè¿ãããŸããäŒæ¥å å ¬èªäŒèšå£«ã眮ãäŒæ¥ã¯å€§äŒæ¥ãå€ããç£æ»æ³äººãããã¯ããã«æ®æ¥æéãã¯ãããšããåŽåç°å¢ãæŽåãããçŠå©åçã®å å®ãæåŸ ã§ããŸããä»äºã®é¢ã§ãããããŸã§ã®çµæŽããã®ãŸãŸæŽ»ããããšããé åããããŸãã
幎åããŠã³å¯èœæ§ã
äžè¬äŒæ¥ã®çµçè·ã®å Žåãã¯ãŒã¯ã©ã€ããã©ã³ã¹ã®é¢ã§ã®æ¹åã¯æåŸ ã§ããŸããã幎åã«ã€ããŠã¯ãç£æ»æ³äºã®æ¹ãå šäœçã«å¹Žåãé«ããããããŸã§ã®åå ¥ãããŒãã§ããªãããšããããŸãã
幎åããŠã³ãè²ããªããªãããã¯ã€ããªåæ¥ä»ç€Ÿãžã®è»¢è·ãæãå®å š
幎åã«ãã ãããªããã£ã±ãç£æ»æ³äºº
ç£æ»æ³äººåºèº«ã®å ¬èªäŒèšå£«ã®è»¢è·åžå Žã§ã®äŸ¡å€ã¯é«ããéžæè¢ã¯ãããããããŸããç°æ¥çš®è»¢è·ã§ãããŸã§ã®å¥œåŸ éãããŒãããã®ã¯è³é£ã®æ¥ã§ãäžåºŠç£æ»æ³äººã®é«å¹Žåãçµéšãã人ã«ãšã£ãŠå¹ŽåããŠã³ã¯ãã¯ãåãå ¥ããããå転è·ã§ç£æ»æ³äººã«åºæ»ããã人ãå°ãªããããŸãããç£æ»æ³äººããããåŽåç°å¢ã®ãããã¯ã€ãç£æ»æ³äººãžã®è»¢è·ãããããã§ãã
ãã¯ã€ã忥ä»ç€Ÿã«è»¢è·ããæ³šæç¹
ãããŸã§ã¯ããã¯4ãšåŒã°ãã倧æç£æ»æ³äººã«ããå ¥ãã°å®æ³°ããšããèãæ¹ãæ ¹åŒ·ããããŸããããäŒæ¥ã®äžç¥¥äºã«å·»ã蟌ãŸãããªã¹ã¯ããããããŒã ããªã¥ãŒãä»å€åããŠããç£æ»æ³äººã®æšªã®ã€ãªããã«é Œã£ã転è·ã¯å±ããããããŸãã転è·ããã«ã¯ä¿¡é Œã§ããäŒæ¥æ å ±ãä»å ¥ããããšããŸãã¯å 決ãšãªããŸãã
è¯ãæ¡ä»¶ã®æ±äººã¯äŒèšå£«å°éã®è»¢è·ãšãŒãžã§ã³ãã«ç޹ä»ããŠããã
ä¿¡é Œã§ãã転è·å ã®æ å ±éãã«ã¯ãäŒèšå£«å°éã®è»¢è·ãšãŒãžã§ã³ãã®æŽ»çšãããããã§ããæ¥çã«ç²Ÿéããç£æ»æ³äººãäŒæ¥ã®å æ ãå€ãç¥ãã³ã³ãµã«ã¿ã³ãããå¿ååã«æ®æ¥æéãªã©ç¢ºããªæ å ±ãå¹çããåéããããšãã§ããŸãã
å ¥ç€ŸåŸã®ãã¹ãã幎åã«é¢ããŠãã³ã³ãµã«ã¿ã³ããä»ããŠè»¢è·å ãšäº€æžã§ããã®ã§ ãèªåã§è»¢è·ããããæ¡ä»¶ãè¯ãåããããè·å Žã«è»¢è·ã§ããå¯èœæ§ãé«ããªããŸãã
ãžã£ã¹ããããã£ãªã¢
1996å¹Žæ¥æ¬ã§åããŠå ¬èªäŒèšå£«ãåµãã人æç޹ä»ãäººææŽŸé£äŒç€Ÿã§ãäŒèšãçšåãçµçã»è²¡ååéã«ç¹åãããšãŒãžã§ã³ãã§ããçšç士æ³äººã»ç£æ»æ³äººããã³äžè¬äºæ¥äŒç€Ÿ5000瀟ãè¶ ããã®ååŒå®çžŸãããããããŸã§2äžäººä»¥äžã®ç»é²è ã®è»¢è·ãæçãªæ±äººæ å ±ãšè³ªã®é«ãã³ãŒãã£ããŒãã§ãµããŒãããŠããŸãã
ç£æ»æ³äººã»ã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ã»çšç士æ³äººãªã©ã®ãããã§ãã·ã§ãã«ãã¡ãŒã ãã°ããŒãã«äŒæ¥ãäžå äžå°äŒæ¥ãªã©ã®äžè¬äºæ¥äŒç€ŸãžäŒèšå£«ãçšç士ãçµçè·ã§è»¢è·æŽ»åããããæ¹ãžããããã®è»¢è·ãšãŒãžã§ã³ãã§ãã
æ£ç€Ÿå¡xåšå® ã¯ãŒã¯ç¹éãçµçè·ã®ããã®åãæ¹èšºæãçµçã®ä»äºãšè»¢è·ã®ãã¹ãŠããããã³ã©ã ã³ãŒããŒãªã©ã³ã³ãã³ããå å®ããŠããŸãã
â»é¢æ±ã»é¢è¥¿ãäžå¿ã«å šåœå¯Ÿå¿ïŒ20代ã»30代ã®ç·å¥³ãWEBé¢è«ã宿œããŠããŸãã
ãžã£ã¹ããããã£ãªã¢ãžç¡æç»é²
çšç士çšåã¹ã¿ããã®è»¢è·ãæé転è·HUPROã
ãæé転è·HUPROãã¯çšç士æ³äººã»äŒèšäºåæã«ç¹åãã転è·ãµã€ãã§ãã
ãã£ãã®60ç§ã®âäŒèšæ¥çç¹åâã®ãæé転è·èšºæãã奜è©ã§ãã転è·è
ã®çµæŽãšã¹ãã«ã»æåããšãä¿ææ±äººæ
å ±ããèªç€Ÿéçºã®AIãããããã³ã°ã§ãåžæã«æ²¿ãæžé¡éžèééçãé«ãæ±äººãæéã§ææ¡ããŠãããŸãã
WEBãµã€ãã«ã¯ãHUPROã§ããèŠããªãäŒèšäºåæã®å°±æ¥ç°å¢ã瀟颚ã»å éšæ å ±ããããç¹éããŒãžãªã©ãããã転è·ããæ°ããªããŠãããã«ãªãã³ã³ãã³ããçãã ãããã§ããäžã§ã100é ç®ä»¥äžã®ã¹ãã«é ç®ã«åã¶ãAI蚺æã³ã³ãã³ããã¯ãç¹ã«å©çšãã䟡å€ããããŸãã
ã»äŒèšäºåæã»çšç士æ³äººã®ææ°æ±äººããåžžæ4000件以äžãã
ã»25ã45æã®çšç士æ³äººã»äŒèšäºåæãžã®è»¢è·åžæè
ã»æ±äº¬éœãåŒççãç¥å¥å·çã倧éªåºã®ã¿ã®å¯Ÿå¿ã§ãã
æé転è·HUPROãžç¡æç»é²
çšç士äºåæçµéšè ã®è»¢è·ãµãŒãã¹ãããã«ã«ã
ããã«ã«ã¯çšç士äºåæã§ã®çšåçµéšè ã®è»¢è·ããµããŒããããµãŒãã¹ã§ãç¡æç»é²ããã ãã§ä»ããè¯ãæ¡ä»¶ã®çšç士äºåæãããªãã¡ãŒãå±ããŸãã颿±ãé¢è¥¿ãæ±æµ·ã®å€§éœåžåãäžå¿ã«å šåœã®äŒèšäºåæãã幎å650äžå以äžã»æ®æ¥æé35æé以å ã®å¥œæ¡ä»¶æ±äººçãæ€çŽ¢ã§ããŸãã
ç¬èªã®è»¢è·åã«çæè·å ŽäœéšãæäŸããŠããããšãã転è·ãã¹ãèµ·ãã«ããä»çµã¿ãæäŸããŠããããšããå€ãã®çšåçµéšè ã®æºè¶³åºŠã®é«ããµãŒãã¹ã§ãã
â»çšåçµéš1幎以äžã®æ¹ã§ãæ£ç€Ÿå¡åžæã®æ¹éå®ã§ããçšç士ãå
¬èªäŒèšè³æ Œãæã£ãŠããªããŠãOKã§ãã
â»å
šåœå¯Ÿå¿(å³ãã審æ»ã«ééããäºåæã®ã¿ç»é²ãããŠããŸã)
ãã€ããäŒèšå£«
ãã€ããäŒèšå£«ã¯è»¢è·ãµãŒãã¹ã®èèãã€ãããéå¶ããäŒèšå£«å°éã®è»¢è·ãšãŒãžã§ã³ãã§ãããã€ãããå¹ã£ãŠããååŒäŒæ¥ãšã®ã³ãã¯ã·ã§ã³ã掻ãããå
šåœã®äŒèšäºåæã»çšç士æ³äººã»ã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ã»ç£æ»æ³äººã»äºæ¥äŒç€Ÿã®äŒèšå£«æ±äººã倿°æ±ã£ãŠããŸããç»é²ãããšäŒèšæ¥çã«è©³ãããã£ãªã¢ã¢ããã€ã¶ãŒãããã£ãªã¢çžè«ããæ±äººçŽ¹ä»ã転è·ãã©ããŒãè¡ããå
¬èªäŒèšå£«ã®è»¢è·ãæåããµããŒãããŠãããŸããã¯ãããŠã®è»¢è·ã§ãå°ä»»ã®ã¢ããã€ã¶ãŒãæéããããŠå¯Ÿå¿ãããããå©çšæºè¶³åºŠã®é«ã転è·ãµãŒãã¹ã§ãã
â»çŸåš20ã39æ³ãŸã§é¢æ±ã»é¢è¥¿åšäœã®æ¹éå®ã§ãã
ãã€ããäŒèšå£«ãžç¡æç»é²
çšç士ã»å ¬èªäŒèšå£«ã®è»¢è·ã«ããããã®è»¢è·ãšãŒãžã§ã³ãã»è»¢è·ãµã€ã24ç€Ÿãæ¯èŒããŠã©ã³ãã³ã°åœ¢åŒã§ç޹ä»ããŠããŸããçšç士ã»å ¬èªäŒèšå£«ãšããŠå¹Žåã¢ãã転è·ããã人ãçšç士ã»å ¬èªäŒèšå£«ããç°æ¥çš®è»¢è·ãããäººãæªçµéšã§çšç士ã»å ¬èªäŒèšå£«ã«è»¢è·ããã人ããããããããã®è»¢è·ãšãŒãžã§ã³ãã玹ä»ããŸãã
ãŸãšã
ç£æ»æ³äººã®å
¬èªäŒèšå£«ã¯ãããšããšäžç©ã¿æéãé·ããããã«ç¡æäŒèšãœããæ®åã®åœ±é¿ã
倧æç£æ»æ³äººäžç¥¥äºã«ãããã¡ãŒãžãéãªã£ãŠãæ®æ¥æéã倧å¹
ã«å¢ãããããéé
·ãªåŽåç°å¢ã«çœ®ãããŠããŸãã
æ®æ¥ãå°ãªãå
¬èªäŒèšå£«ã®ããããã®è»¢è·å
ã«
ã»äŒèšãœããäŒç€Ÿ
ã»äžè¬äŒæ¥ã®çµçè·
ã»ãã¯ã€ãç£æ»æ³äºº
ããããããšãã§ããŸãã
転è·å ã«é¢ããæ å ±ãäŒèšå£«å°éã®è»¢è·ãšãŒãžã§ã³ããæŽ»çšããŠå ¥æããã¯ãŒã¯ã©ã€ããã©ã³ã¹ãå埩ã§ããæ±äººãèŠã€ãå¿åããããšã転è·ãæåãããã«ã®ãšãªããŸãã